Ukuhlukumeza (ukuhlukumeza eqoqweni): incazelo, izimpawu kanye nendlela yokusabela

Incazelo: Ukuxhaphaza abantu—okuhunyushwa ngokuthi “ukuhlukunyezwa kwabantu abaningi”—kuyindlela yokuhlukumeza ngokwengqondo ehlangene lapho iqembu, elivame ukuphathwa kabi ngumuntu oyedwa, lihlasela umuntu oyedwa ngokungaphezi. Leli gama livela kwelesiSwidi. i-mobba futhi yasungulwa yisazi sokusebenza kwengqondo uHeinz Leymann ngawo-1980. Nakuba ukuhlukunyezwa okuvamile kuhlasela isisulu nomhlukumezi, ukuhlaselwa kwesixuku kuhlasela isisulu bonke abanye.

Indlela yokusebenza: umholi, abaphathi

Ukuxhashazwa akuvamile ukwenzeka ngokuzenzakalelayo. Cishe njalo, umuntu onekhono futhi onobuthi—ngokuvamile osebenza naye ophakeme noma onethonya emsebenzini—uqala ubutha: ukugxekwa, amahemuhemu, ukuhlazeka emphakathini. Bese iqembu lilandela, ngenxa yokwesaba, ubugwala, isifiso sokujabulisa, noma nje ukucabanga okugcwele. Wonke umuntu uzitshela ukuthi, “Angenzanga lutho olubi”—yilokhu kanye okwenza ukuxhashazwa kube yingozi kangaka: umthwalo wemfanelo uyancishiswa kuze kube sezingeni lokunyamalala. Okwamanje, umuntu ohlosiwe uhlushwa ukuhlukunyezwa ukulimala okuncane okuqongelelekayo : ukungabandakanywa emihlanganweni, ukuthula okubaliwe, imisebenzi esusiwe, imiyalezo enganakwa, “amahlaya” aphindaphindwayo.

Izimpawu zokuxhashazwa emsebenzini

• Ukhishwa ngokuhlelekile olwazini oludingekayo esikhundleni sakho.
• Impumelelo yakho iyancipha, amaphutha akho ayanda futhi axoxwa ngawo eqenjini.
• Amahemuhemu asakazeka ngawe ngaphandle kokuthi umuntu awaqinisekise.
• Abanye bashintsha ukuziphatha kwabo ngokushesha nje lapho ungena ekamelweni.
• Iziphakamiso zakho ziyamukelwa… uma zivela komunye umuntu.

Leli thebula livame ukuhambisana nokuba khona kwe- umuntu ophambukile oziqhenyayo emsebenziniohlela iqembu ngenkathi egcina izandla zakhe zihlanzekile ngokusemthethweni. Umholi akavamile ukubonisa ubuso bakhe: uthola abanye ukuba benze umsebenzi.

Imiphumela kumuntu ohlosiwe

Ukuxhashazwa kudala uhlobo oluthile lokukhathala: ukukhathazeka ngeSonto, ukuqwasha, ukulahlekelwa ukuzethemba, kanye nomuzwa wokuthi “ube yinkinga.” Isisulu sivame ukukholelwa ukuthi sifanelwe yilolu hlobo lokwelashwa—lokhuwafunda ukungabi namandlaYona leyo ebamba kunoma yiluphi ubudlelwano bokulawula. izimpawu zesisulu Ziyafana, ukuhlobisa kuphela okushintshayo.

Indlela yokusabela: isu lezinyathelo ezine

• Idokhumenti Amanothi anezinsuku, ama-imeyili, ofakazi, izitifiketi zezokwelapha: ukuxhashazwa kunganqatshwa kuphela uma kungabhalwanga phansi; umbhalo wephepha uwenza ube khona.
• Ukuphunyuka ekuzihlukaniseni Umkhandlu Wezemisebenzi, udokotela wezomsebenzi, inyunyana, umhloli wezabasebenzi, ummeli wezemisebenzi. Ukuhlukunyezwa emsebenzini kulawulwa ngumthetho; ukuxhashazwa kwabantu kuwela ngaphakathi kwalolu hlaka.
• Ungazami ukukholisa iphakethe Ngamunye wabenzi bobubi kudingeka akholelwe ecaleni lakho ukuze azihlangule. Amandla akho kufanele aqondiswe ekuvikeleni, hhayi ekuncengeni.
• Lungiselela ukuphuma : ngezinye izikhathi ukuhamba kuwukunqoba, hhayi ukunqotshwa — ukuhamba okuxoxiswane ngakho, okubhalwe phansi, nokulungiselelwe ngokwezimali.

Futhi uma ukuxhashazwa kushiye izibazi ezijulile — ukuzethemba, ubuthongo, ikhono lokubuyela emsebenzini — ukululama kulandela indlela efanayo neyabanye ukuphulukiswa ngemva komhlukumezi ozikhukhumezayo : ukuphepha, umzimba, ukuxhumana, incazelo.

Incazelo evela ku- isichazamazwi sokuhlanekezelwa kokuzikhukhumeza.